TCPA Compliance and How We Use Your Information

Strait Windows is committed to complying with the Telephone Consumer Protection Act (TCPA) to ensure transparency and safeguard your rights. Here is how we handle the personal information collected through our website:

1. Collection of Personal Information

2. Purpose of Information Collection

The information you provide is used to:

• Respond to inquiries and service requests
• Schedule and confirm appointments
• Provide estimates or requested information
• Send marketing or promotional communications if you have opted in
• Improve our services and customer experience

3. Your Consent

By using this Site and voluntarily submitting your information, you expressly consent to the collection, use, and sharing of your information as described in this Policy, including automated communications.

4. Opt-Out Options

• Text messages: Reply STOP at any time
• Emails: Use the unsubscribe link included in messages
• Calls or data removal requests: Contact Strait Windows directly

5. Retention and Security of Personal Data

Personal data is retained only as long as necessary to fulfill its intended purpose, typically between 90 days and 2 years of inactivity, unless longer retention is required by law.

Information may be stored securely within our customer relationship management (CRM) systems and protected using reasonable administrative, technical, and physical safeguards.

Scope of This Policy

This Policy explains what personal information Strait Windows collects, how it is used, and the choices available to you. It may be updated periodically through additional privacy notices or revisions.

Information We Collect and How We Use It

1. Information You Voluntarily Provide

This includes information you submit through forms, appointment requests, emails, or inquiries. It is used for:

• Service requests and scheduling
• Customer support
• Marketing communications if opted in
• Business operations and improvements

2. Information Automatically Collected

We may collect:

• IP address
• Browser type
• Operating system
• Date and time of visit
• Pages viewed

This helps with site performance, analytics, and security.

3. Cookies and Tracking Technologies

We use cookies and similar tools to analyze website usage and improve functionality. Cookies do not personally identify you. You can adjust your browser settings to limit or disable cookies, though some features may not function properly.

How We Share Your Information

We may share information with:

• Service providers such as marketing platforms, analytics services, CRM systems, and technology partners strictly for operational purposes
• Legal authorities when required by law or to protect rights and safety
• Business successors in the event of a merger or sale

We do not sell personal information.

Retention of Information

Personal information is retained only as long as reasonably necessary for business operations, compliance, and legitimate purposes. Aggregate or anonymous data may be retained indefinitely.

Your Rights

Depending on applicable laws, you may have the right to access your personal data, correct inaccuracies, request deletion, or withdraw consent for communications. You may contact Strait Windows to exercise these rights.

Security

We take reasonable steps to protect your information, but no online system can be guaranteed 100% secure.

Third-Party Links

Our Site may contain links to external websites. We are not responsible for their privacy practices and recommend reviewing their policies.

Changes to This Privacy Policy

We may update this Policy at any time by posting the revised version on this Site. Continued use of the Site indicates acceptance of changes.

Contacting Us

If you have questions about this Privacy Policy or how your information is handled, please contact Strait Windows directly through our website or customer support channels.

Tip: Add your preferred contact email/phone here if you want it shown publicly.